Craftsmanship and smart future | KEBEI laser “after-sales Miles” has been on the road
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In today's laser equipment industry increasingly competitive background, the quality and efficiency of after-sales service has become an important asset for enterprises to win market reputation and enhance customer satisfaction. As a leader in the industry, KEBEI Laser's products enjoy a good reputation in the market. The equipment of KEBEI Laser has won the favor of many customers for its high efficiency, precision and intelligence.
However, behind the excellent products, a strong after-sales service system is indispensable to support. The after-sales engineers of KEBEI Laser are an indispensable part of this system.
In the blazing sun of July, the after-sales engineers of KEBEI Laser, under the scorching sun, started the “After-sales Miles” activity, penetrating into the sites of major customers across the country to provide all-round, high-quality after-sales service.
In order to ensure the smooth implementation of the “After-sales Miles” activities, KEBEI Laser carefully prepared, set up by a number of senior engineers led by the team of after-sales engineers. These engineers have many years of experience in laser equipment after-sales service, excellent technology, able to quickly respond to customer needs, to solve a variety of technical problems.
The H-beam laser cutting equipment of KEBEI laser is a high-tech product integrating precision machinery, intelligent detection and three-dimensional six-axis numerical control technology, and this kind of large-scale equipment requires a higher standard.
Therefore, before sending out each H-beam laser cutting machine, the after-sales engineers will carry out debugging and testing again and again with professional testing instruments to ensure that the customers are stable and efficient in the process of actually using the equipment.
At the customer site, the engineers actively carry out on-site training and communication activities. They patiently explain to customers the equipment operation skills, maintenance knowledge and common trouble shooting methods, which improves customers' cognition and operation ability of the equipment.
So far, the footprints of after-sales engineers have traveled through Wuhan, Shanxi, Inner Mongolia, Shandong, Hebei, Taiwan and other regions, and will continue to extend to every customer site at home and abroad.
Some customers' factories are located in remote mountainous towns, and the after-sales engineers will always appear on time at the customer's site, regardless of the long distance, to ensure that each and every one of the KEBEI beam laser equipment is running in the best condition.
Starlight is not responsible for those who rush, looking to the future, KEBEI laser will continue to optimize the after-sales service system, improve service quality and efficiency. The normalization and institutionalization of the activity of “After-sales Miles” is not only the guarantee of customer service, but also the powerful guarantee for KEBEI laser to stand firm in the industry and develop to a higher level.
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